Terms

FAQs

The following frequently asked questions form part of our terms of service and are the most queried. The full terms follow below and our legal/website conditions. You agree to accept to be bound by them when ordering our services.

How do I claim my free clean?

Just use the booking form and specify which frequency you require. Your 3rd clean will be free and credited automatically.

Do I need to be in?

You do not need to be in. The work we carry out is external and we can leave a bill. Please ensure we have access and if you have locked gates it may be useful for you to be added to our ‘Access Text’ service which lets you know by SMS the night before.

Can you provide a time when you will arrive?

We use a roundsman system for planning work via postcode and until jobs are planned the night before we do not know the schedule. However if you contact us on the day of the clean we can give an estimation of the arrival time.

How do I stop the service?

We do not contract customers, the roundsman service can simply be cancelled at any time. We ask for 7 days notice to stop service and the best way is to email and retain our reply confirming cancellation.

What if I have a complaint?

Let us know immediately please. If the matter is something we can resolve easily then we will do so informally. For instance if you have a particular window/s that is problematic we can give an extra rinse to stubborn parts to maintain a better finish. All information is noted on the job file for the operator to see, when we know about it we can do our best to solve it.
If it is more serious we will of course give you our official complaints procedure but wherever possible we want to keep you as a customer so will handle all issues with that in mind.

How do I pay?

You can pay the operator when he cleans or by bank transfer/cheque within 7 days. We will leave a bill with details how to pay if you are not in.

Why is is more expensive to clean less often.

A regular round helps us build efficiencies into planning and pass those savings to you. Also the longer the cleaning is left, the longer it takes.

Do you dry the windows?

No. The modern method of window cleaning is via pure water fed poles. The pertinent part being ‘Pure’. Tap water contains dissolved solids which when dried leaves spots and streaks.
Our water is put through sediment filters and carbon to remove chlorine, then reverse osmosis to remove most of the dissolved solids (particularly calcium) and finally a resin which makes the water 100% pure.
Because the water is pure it dries with no residue. The same water is used on the glass to create sealed unit double glazing, to make sure they are immaculately clean before sealing.

The benefit of this is Health and Safety compliance. We do not require ladders.

Does the clean quality get better with time?

Yes. Previous detergents leave residue and this can take some time to get on top of. Also vents can drip dirty water after we have left or frames can release ingrained dirt. Some spots and streaks may occur within the first cleans but let us know and we can source the problematic areas and get to grips with them.

Do you clean the sills and doors?

Yes we clean the frames, sills and of course glass each time. Provided your doors are suitable we also clean them.

Do you clean the conservatory and roof?

Yes we clean the conservatory windows and our price lists the extra cost. Conservatory roofs should be cleaned once or twice a year and this is priced separately.

Do you do one off cleans?

Yes but we charge double the amount of our 8 weekly service. Our price list is compiled to appeal to those wanting a regular service. If you cancel your cleaning after the first clean we will amend the cost of clean to equal the one off price.

What if I am not in?

We will still clean but if access to the rear is not available we will clean the front and charge half. You can be added to our access text to know when to leave gates open.

Other terms

Franchises

This website is operated by Direct Franchise Management Services and the enquiries/bookings are passed direct to the local franchisee to deal with.

Difficult to reach windows

We clean whatever we can reach but difficult angles may make the quality compromised or in some cases impossible. Normally if you can directly point to the area and imagine we have a pole that extends that view, we can access it.

Damage

We cannot accept liability for poor maintenance or defect at your property. Our system and cleaning equipment are designed for purpose and do not cause damage, the brushes for instance were designed originally for car washing and do not scratch.
Unfortunately cleaning does sometimes reveal hidden problems and blemishes from building works, mishap or just wear and tear. They can seem to stick out once an area is immaculate.

Where damage has been caused by accident, we will of course remedy immediately.

Weather

We clean all year and can do so in most conditions. Rain does not affect our work and will not postpone services. However please be sympathetic to realistic limitations, we will always do our best to be there.

Scheduled dates

Our frequencies are weekly so that a constant flow can be achieved. Monthly dates cannot be adhered to because weekends interfere. We do amend dates due to staffing issues, holidays, weather and demand. This may mean your schedule is moved a few days on occasion, a little shorter or longer than the allocated frequency. However the number of cleans in the year will equal the pro rata amount as per your booked frequency.

Realistic clean quality

Our purified water system is purpose built and gives superb results. However, a regular window clean is not a valeting or bring back to new service and some realism has to be taken into consideration. There may be a little spotting (drying marks) and we will note these if informed to give extra effort in stubborn areas.
We are always happy to return and carry out a ‘rectify’ clean if complaint is heard, however please be aware if this is in fact due to internal dirt or other factors beyond our control, there will be a charge. The normal schedule will always be resumed from the last correctly scheduled clean.

SMS system

We are reliant upon technology and the SMS service is not guaranteed. Where possible we provide that advance notice to help efficiencies for us and to be courteous to you. However it sometimes does not work.
Our text message alert the night before is not an invitation to postpone work. The round has already been planned and we will visit. Any cancellations must be 7 days in advance. We apologise where a text is sent and indeed we do not show. Manpower issues or new work which is far more time consuming than estimated can mean we have to backlog work. This is a great disadvantage to us and we avoid wherever possible but ask your forgiveness and flexibility where required.

Terms of website use

The UKWindowClean.com Web Site (the "Site") is an online information service provided by UKWindowClean.com ("UKWindowClean.com "), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. UKWindowClean.com MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

1. Copyright, Licenses and Idea Submissions.
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are UKWindowClean.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to UKWindowClean.com a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to UKWindowClean.com by all means and in any media now known or hereafter developed. You also grant to UKWindowClean.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against UKWindowClean.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to UKWindowClean.com.

TRADEMARKS.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of UKWindowClean.com. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

2. Use of the Site.
You understand that, except for information, products or services clearly identified as being supplied by UKWindowClean.com, UKWindowClean.comdoes not operate, control or endorse any information, products or services on the Internet in any way. Except for UKWindowClean.com- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with UKWindowClean.com a. You also understand that UKWindowClean.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. UKWindowClean.com PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND UKWindowClean.com SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. UKWindowClean.com DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. UKWindowClean.com HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

LIMITATION OF LIABILITY

IN NO EVENT WILL UKWindowClean.com BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF UKWindowClean.com OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, UKWindowClean.com LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

UKWindowClean.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-UKWindowClean.com web site, please understand that it is independent from UKWindowClean.com, and that UKWindowClean.com has no control over the content on that web site. In addition, a link to a UKWindowClean.com web site does not mean that UKWindowClean.com endorses or accepts any responsibility for the content, or the use, of such web site.

3. Indemnification.
You agree to indemnify, defend and hold harmless UKWindowClean.com, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

4. Third Party Rights.
The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of UKWindowClean.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

5.Term; Termination.
This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

6.Miscellaneous.
This website is owned and operated by Direct Franchise Management Services, who may be served at Direct Franchise Management Services, Level 18, One Horizon Center, Golf Course Road, DLF Phase–5, Sector 43, Gurgaon 122002, India. Ukwindowclean is a franchise network and individual business details can be requested direct from the individual franchisee when transacting for services that have been brought about from enquiries and information passed on from this website. You agree that any legal action or proceeding between UKWindowClean.com and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. UKWindowClean.com's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. UKWindowClean.com may assign its rights and duties under this Agreement to any party at any time without notice to you. Any rights not expressly granted herein are reserved. COPYRIGHT NOTICE.© 2016 Ukwindowclean Prepared for: UKWindowClean.com ,All rights reserved.

E-mail: customerservice@ukwindowclean.com