This website is operated by Direct Franchise Management Services and the enquiries/bookings are passed direct to the local franchisee to deal with.
Difficult to reach windows
We clean whatever we can reach but difficult angles may make the quality compromised or in some cases impossible. Normally if you can directly point to the area and imagine we have a pole that extends that view, we can access it.
We cannot accept liability for poor maintenance or defect at your property. Our system and cleaning equipment are designed for purpose and do not cause damage, the brushes for instance were designed originally for car washing and do not scratch.
Unfortunately cleaning does sometimes reveal hidden problems and blemishes from building works, mishap or just wear and tear. They can seem to stick out once an area is immaculate.
Where damage has been caused by accident, we will of course remedy immediately.
We clean all year and can do so in most conditions. Rain does not affect our work and will not postpone services. However please be sympathetic to realistic limitations, we will always do our best to be there.
Our frequencies are weekly so that a constant flow can be achieved. Monthly dates cannot be adhered to because weekends interfere. We do amend dates due to staffing issues, holidays, weather and demand. This may mean your schedule is moved a few days on occasion, a little shorter or longer than the allocated frequency. However the number of cleans in the year will equal the pro rata amount as per your booked frequency.
Realistic clean quality
Our purified water system is purpose built and gives superb results. However, a regular window clean is not a valeting or bring back to new service and some realism has to be taken into consideration. There may be a little spotting (drying marks) and we will note these if informed to give extra effort in stubborn areas.
We are always happy to return and carry out a ‘rectify’ clean if complaint is heard, however please be aware if this is in fact due to internal dirt or other factors beyond our control, there will be a charge. The normal schedule will always be resumed from the last correctly scheduled clean.
We are reliant upon technology and the SMS service is not guaranteed. Where possible we provide that advance notice to help efficiencies for us and to be courteous to you. However it sometimes does not work.
Our text message alert the night before is not an invitation to postpone work. The round has already been planned and we will visit. Any cancellations must be 7 days in advance. We apologise where a text is sent and indeed we do not show. Manpower issues or new work which is far more time consuming than estimated can mean we have to backlog work. This is a great disadvantage to us and we avoid wherever possible but ask your forgiveness and flexibility where required.
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